Free shipping for UAE orders over 200 AED! Now Available on Amazon.ae & Noon.
If you intend to raise a return or exchange request within the UAE, please contact us within 7 days after receiving your item.
If you are unsatisfied with your product for any reason, please contact our support team within 7 days after receiving your order to request a return. To be eligible for a full refund, your item must be unused and in the exact condition that you received it (with no damage to the nib or other components).
For returns related to Fountain Pens, the pen must be completely un-inked (no ink drawn through the converter or nib). Otherwise, a 15% restocking fee will be deducted from your refund, minus any applicable shipping charges.
Once your returned item is received at our UAE facility and inspected, we will send you an email notification confirming receipt. We will also notify you of the approval or rejection of your refund request.
If approved, your refund will be processed and automatically credited back to your original payment method or credit card within 3–5 business days.
Our Fountain Pens come with a 30-day warranty. If there are any manufacturing defects or if the item arrives damaged, we will happily exchange it for you. However, you will be responsible for returning the defective product to our UAE operations center. Exchanges are not provided for items damaged due to misuse or regular wear over time. Please contact us for further details.
We are unable to accept returns on ink purchases. If the ink container arrives damaged in transit, please take a clear photograph of the damage and submit a ticket to AQM World support. Minor cosmetic blemishes on the bottle or cap do not qualify as transit damage.
Please contact us to initiate a return request before sending any item back. Once approved, you will be responsible for paying your own return shipping costs within the UAE. Shipping fees are non-refundable.
For items shipped within or into the UAE, standard local VAT or administrative fees may apply where applicable.
If you are returning an item valued over AED 125, we strongly recommend using a trackable courier service or purchasing shipping insurance, as we cannot guarantee receipt of un-tracked packages.
